Return and Refund Policy

Return and Refund Policy
Just Right Tech Shop

At Just Right Tech Shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a clear and customer-friendly return policy to ensure peace of mind.

Eligibility for Returns

We accept returns for refund or store credit within 3 days of purchase, provided the following conditions are met:

  • The item is in its original condition

  • It is returned in original packaging, with all manuals, accessories, and software intact

  • The product is not a special order, hardware component, peripheral, or clearance item

  • A valid original invoice is presented with the return

Defective Products

If your product has a manufacturing defect, it must be reported within 24 hours of the purchase date.
After 24 hours, the issue will be handled under the manufacturer’s warranty terms.

Sealed Items

Products sold in sealed packaging are not returnable once opened, unless they are found to be defective and are covered under warranty.

Customers Outside Nairobi

If you’re outside Nairobi, please contact our support team within the return period for assistance on how to return your product safely and efficiently.

Credit Notes

  • A full credit note may be issued for eligible returns made within 48 hours

  • Partial credit notes may be offered for returns made between 48 hours and 5 days, depending on the product condition and packaging

  • Returns after 5 days will not be accepted unless under an ongoing warranty process

Packaging & Handling

Returned items must be:

  • Properly packaged using the original shipping box and protective material

  • Free from damage, markings, or missing parts

Returns that do not meet packaging guidelines may:

  • Attract a 15% handling fee

  • Or be rejected altogether

Important Notes

  • No returns accepted after 3 days from the date of purchase (except under warranty)

  • Products must be in a resalable condition for refunds or credit to be approved

  • Original invoices are required for all returns – no exceptions

Need Help?

If you need assistance with a return or have questions about your order, please reach out to our customer support:

Email: support@justrighttechshop.co.ke
Call/WhatsApp: +254 748 394155
Business Hours: Mon–Sat, 8:00 AM – 6:00 PM
Location: Moi Avenue, Ibea Building, Nairobi Kenya